Flight Delays, What To Do
September 2017, the month when Ryanair told over 400,000 passengers their flights had been cancelled. From staff holidays to pilots joining rival airlines, regardless of what they are saying it’s 400,000 hard working people who now at the last minuet are trying to salvage their holiday after these flight delays.
We have put together this article so those affected by these flight delays and cancellations know what to do and those who may be affected in the future.
I need to get to my destination, what do I do?
“You have the right to be rerouted to your final destination shown on your ticket at the earliest opportunity under comparable transport conditions or re-booking at a later date if that is more convenient for you.” As stated by the EU rules.
I have not been offered an alternative reroute
“If the air carrier does not offer you the choice between reimbursement and re-routing, but decides unilaterally to reimburse your original ticket, you are entitled to an additional reimbursement of the price difference with the new ticket (under comparable transport conditions).”
Do I get compensation?
The rule is that the airline has to refund the cost of the airline ticket and pay £220 compensation for flights of up to 1,500km, and also £353 for flights of 1,500km to 3,500km. Ryanair does not have any routes over 3,500km.
However, if the flight is cancelled with more than 2 weeks notice, then the airline does not have to pay the EU compensation, and is only obliged to return the cost of the ticket.
My flight home has been cancelled, will the airline pay for a new ticket?
YES; Airlines in the EU have to offer free meals and refreshments, plus a hotel in cases where a stay is necessary. But keep all receipts, and note that alcohol is not covered. Under EU rules “While waiting to continue your trip, you may have the right to meals and refreshments, access to communication, accommodation (if necessary) and transportation to and from the accommodation.”